The PagerDuty Integration connects FireTail alerts and incidents with PagerDuty, enabling automatic triggering of PagerDuty alerts for issues. Alerts from FireTail are sent to PagerDuty using Events API v2, you can customize alert titles, summaries, and severity levels. When you create an alert or incident you will be able to select the PagerDuty integration you have created as the method of receiving notifications. To set up the alert:
1. Navigate to Integrations in the FireTail platform.
2. Click PagerDuty Issue.
3. In the Name of Integration field, enter a unique name to identify this PagerDuty integration.
5. Return to the FireTail platform and fill out the rest of the form:
Integration URL (Alert Events): Choose either US Events API or EU Events API based on your location.
PagerDuty Event Alert Title: Enter the title of the event.
Severity: Select the severity from the dropdown.
PagerDuty Event Alert Summary - Enter the text and tokens to populate the alert summary in PagerDuty. This is the information that is populated in the PagerDuty notification when an alert or incident is triggered. Tokens, which are placeholders embedded in the payload, dynamically insert relevant data such as alert details, timestamps and so on. You can edit these tokens to customize the information displayed in the notification. For a full list of tokens, go to Dynamic variables. Learn how to Customize notifications.
6. Click Submit.
The integration is created and listed under the existing integrations tab You can now select this integration as a notification method when you create an alert or create an incident.
