When logging in to your account, you must enter your email address and password. Afterward, you'll need to enter a one-time code generated by your preferred authenticator app (e.g., Google Authenticator). If you are unable to generate this code, you can reset your two-factor authentication using your recovery code.
You must have your recovery code to be able to reset two-factor authentication. Contact support if you do not have this.
To reset two-factor authentication:
1. Log in using your email address and password.
2. Verify your identity by entering a one-time code from your authenticator app. If you cannot generate a code, click Try another method.
3. Click Recovery code.
4. Enter the recovery code that was displayed when you set up the account. Click Continue.
A new recovery code will be generated. Copy this code and securely store it, such as in a password manager.
6. Check the box to confirm that you have copied and stored the new recovery code.
7. Click Continue to sign in.
