Manage subscriptions and billing

When creating an organization, you choose a subscription plan. There are four different subscriptions available.

• Individual
• Starter
• Business
• Enterprise

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When setting up the payment you can choose to be billed monthly or yearly. The payment is charged in US dollars. Users on an Individual subscription can upgrade to starter or business at any time.

Only members assigned the role of Owner or Admin can enter billing details.

Cost

• Individual - free to use.
• Starter - 7 day free trial, $18,000 per year or $1750 per month.
• Business - 7 day free trial, $43,200.00 per year or $4000 per month.
• Enterprise - contact us for pricing.

Manage subscriptions

You can view your current subscription.

1. Navigate to the organization dropdown on the FireTail platform.

2. Select Manage settings from the dropdown menu.

3. Click the Subscription tab. The current plan is highlighted as active.

Free trials

A seven-day free trial of the business and starter subscription is available. You can select this when you first create an organization or when you switch from individual to starter or business. To switch from individual to business, navigate to the Subscription tab:

1. Select the billing as Yearly or Monthly.

2. Navigate to the starter or business plan and click Start Free 7 Day trial.

3. The billing page opens. Click Start trial.

The subscription page displays the new plan as active.

At the end of the seven day free trial, if no payment details have been entered your starter or business plan will switch to the individual plan. To continue with the starter or business subscription, you can enter payment details.

Add payment details while you are on the free trial

1. Click the Billing heading. The billing page opens in a new tab.

2. Click Add payment method.

3. Enter the payment details.

4. Click Update.

After the free trial ends, you will be charged and the starter or business subscription will continue.

Cancel subscription

You can cancel your plan at any time. Your plan stays active until the next billing date.

1. Click the Billing heading The billing page opens in a new tab.

2. Click Cancel plan.

3. To confirm click Cancel plan again.

You can renew your plan if you cancel. On the billing page click Renew plan.

Billing

Only users assigned the role of Owner or Admin can view and update billing details.

View billing details

1. Navigate to the organization dropdown on the FireTail platform.

2. Select Manage settings from the dropdown menu.

3. Click the Billing heading. The billing page opens in a new tab.

The billing page displays:

• The current plan.
• Renewal date.
• Payment method.
• Billing information.
• Invoice history.

Update billing details

You can change the selected payment method. On the billing page:

1. Click the pencil icon next to the currently selected payment method.
2. To select a previously added payment:
   - Select the payment method.
   - Click Update.
3. To add a new method:
   - Click Add payment method.
   - Enter the card details. Click Update.