Manage subscriptions and billing

When creating an organization, you choose a subscription plan. There are four different subscriptions available.

• Free
• Starter
• Business
• Enterprise

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When setting up the payment you can choose to be billed monthly or yearly. The payment is charged in US dollars. Users on the Free tier can upgrade to starter or business at any time.

Only members assigned the role of Owner or Admin can enter billing details.

Cost

• Free - No cost to use.
• Starter - $22,000 per year or $2000 per month.
• Business - $44,000 per year or $4,000 per month after the free trial.
• Enterprise - Contact us for pricing information.

Manage subscriptions

To manage your subscription:.

1. Navigate to the organization dropdown on the FireTail platform.

2. Select Manage settings from the dropdown menu.

3. Click the Subscription tab. The current plan is highlighted as active.

Free trials

You can initiate a 7-day free trial of the Business plan when creating your organization or switching from Free to Business. To switch from free to business, navigate to the Subscription tab:

1. Select the billing as Yearly or Monthly.

2. Navigate to the business plan and click Start Free 7 Day trial.

3. The billing page opens. Click Start trial.

The subscription page displays the new plan as active.

At the end of the seven day free trial, if no payment details have been entered your business plan will switch to the free plan. To continue with the business subscription, you can enter payment details.

Add payment details while you are on the free business trial

1. Click the Billing heading. The billing page opens in a new tab.

2. Click Add payment method.

3. Enter the payment details.

4. Click Update.

After the free trial ends, you will be charged and the business subscription will continue.

Cancel subscription

You can cancel your plan at any time. Your plan stays active until the next billing date.

1. Click the Billing heading The billing page opens in a new tab.

2. Click Cancel plan.

3. To confirm click Cancel plan again.

You can renew your plan if you cancel. On the billing page click Renew plan.

Billing

Only users assigned the role of Owner or Admin can view and update billing details.

View billing details

1. Navigate to the Organization dropdown menu on the FireTail platform.

2. Select Manage settings from the dropdown menu.

3. Click the Billing heading. The billing page opens in a new tab.

The billing page displays:

• The current plan.
• Renewal date.
• Payment method.
• Billing information.
• Invoice history.

Update billing details

You can change the selected payment method. On the billing page:

1. Click the pencil icon next to the current payment method.
2. To select a previously added payment:
   - Select the payment method.
   - Click Update.
3. To add a new method:
   - Click Add payment method.
   - Enter the card details. Click Update.